FAQ

Below FAQ are some common concerns of our clients before purchasing the sup.
If you have other questions, please just send it to info@freeinsup.com.

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  • Order Questions
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  • Warranty and Repairs Questions

Order Questions

Check out our accessories page for the Fin you need – https://freeinsup.ca/collections/isup-accessory
Yes, we do offer discount. If you want to purchase more boards please contact us for wholesale pricing.
The package will be dispatched in two days after you place the order. It may take 3-7 business days to deliver normally.
The orders to USA are shipped via UPS, FedEx.

The orders to Canada are shipped via Canada Post

For other countries and regions, please feel free to contact us.

There's a chance to occur the payment failed for credit card. We would recommend PayPal which is a safer payment and has a higher transaction success rate.
Yes! For Wholesale Orders, please contact us at info@freeinsup.ca
No, however you can purchase with a credit card.

Products Questions

All our board are dog friendly and enough sturdy to against paws. While we would suggest the riders got enough skills to paddle with their pets.
We would recommend our Kayak SUP, which fits all skill levels, perfect for intercoastal or calm ocean, and it's also our most popular SUP.
The kayak seat that can be used on almost all Freein SUPs. If you need order the separate kayak seat, please go to our accessories page – https://freeinsup.ca/collections/isup-accessory

Warranty and Repairs Questions

YES! Of course you can, our ISUP offer Free returns for 30 days, and a full 2-Year Warranty.
The 2 years warranties are automatically activated on the day of purchase and are validated by retaining the original or a copy of your purchase receipt. The QR code register leaflet in the package is only for customers purchased on Amazon.
Please make sure that attach the hose to the valve on the board properly and pumping with enough force. The needle won't move until the press reach 7PSI.
You can repair the separate with the cement below:

https://www.amazon.com/Kayak-Repair-plastic-system-universal/dp/B01CM1WDSG/ref=sr_1_5

Or purchase epoxy Universal glue in your local store.

Unable to find satisfactory answers ? Contact Support